Canon Lens Warranty Update

[HARIMAU1610]

I spoke to Canon today about my warranty on the 400 5.6 L lens. I was told that they are waiting for a part and the lens/hood will be fixed under warranty. However they did inform me that they are not responsible for replacing my lens and this by law lies with the supplier of the lens. I have also asked Canon to look at another problem I have encountered with the lens and wanted to know if anyone else has had the same problem or have I just been very un lucky with my first Canon lens. When attached correctly to the 3O D body the camera and lens have some play in the connection probably about 2-3 mm maybe more but its very noticable and I presumed when I first had the lens maybe this was exeptable? I have never owned a lens and body until a month ago and wondered if this movement is normal with lens and boday attachings? I will need to ring canon again and check this is being sorted and if it is not then I suppose I am going to have to try for a refund or a brand new replacement....

Thanks Ian

[Ollie]

Originally Posted by HARIMAU1610

I spoke to Canon today about my warranty on the 400 5.6 L lens. I was told that they are waiting for a part and the lens/hood will be fixed under warranty. However they did inform me that they are not responsible for replacing my lens and this by law lies with the supplier of the lens. I have also asked Canon to look at another problem I have encountered with the lens and wanted to know if anyone else has had the same problem or have I just been very un lucky with my first Canon lens. When attached correctly to the 3O D body the camera and lens have some play in the connection probably about 2-3 mm maybe more but its very noticable and I presumed when I first had the lens maybe this was exeptable? I have never owned a lens and body until a month ago and wondered if this movement is normal with lens and boday attachings? I will need to ring canon again and check this is being sorted and if it is not then I suppose I am going to have to try for a refund or a brand new replacement....

Thanks Ian

Hi Ian.
Well first the good news that Canon are going to fix the lens hood under warranty. Pity about having to wait for a part that is bad luck.

Interesting point about the supplier being responsible for replacing the lens though.

I have the same lens but a 400D body. The lens does have some play when correctly fitted to the 400D body, as does my other lens the Sigma 50-500mm I would guess the free play on mine is about a couple of mm and I have always thought this was acceptable and normal. Both lenses take photos ok with no problems at all so I think the free play you mention must be normal.

Hope you soon get it back and are taking great photos again
Roger

[HARIMAU1610]

Cheers Ollie

I have been told the lens will be posted back next week. So not a huge wait.....Im looking forward to getting it back......

Take care

Ian

[Ollie]

Originally Posted by HARIMAU1610

Cheers Ollie

I have been told the lens will be posted back next week. So not a huge wait.....Im looking forward to getting it back......

Take care

Ian

That's great news Ian, It can be very frustrating when something like this happens through no fault of your own but that's life I guess.
Roger

[Boddie]

We had a similar thread about the movement a while back and I guess mine has rotational of about 2 mil on a 30D body

[nightshade]

So where does the supplier stand in all this, was he approached at all?

[Boddie]

Some one ebay are not ideally set up to deal with warranty. I am guessing that if Canon felt a lens should be replaced that Ian would honour that. I have always found him to be very fair. Lenses from him are significantly less expensive and he has sorted dozens of us out now without problem. This just sounds like a bit of bad luck.

[nightshade]

There are several instances of this O-ring turning on photo forums
best ask Canon how to avoid it

[eeyore]

I can second what andrew says here, however canon are being slightly disingenuous - although it is true that exchanges are normally dealt with via the retailer the manufacturer is obliged to repair the lense or replace it if repair is not possible under the terms of the manufactuers warranty which is seperate to the whatever warranty the retailer offers.

the only proviso being that you must have a receipt showing that the lens was bought new

as regards the rotational play in the mounting I experience this with all my lenses on the 20D and it is considered completely normal and nothing to worry about

[MTR]

Hi Ian

I use a Canon 30D with a Sigma 50-500mm and I have the same movement between the camera body and lens. This is the same for Steve (Fourwings) and he uses a Canon 20D and a Sigma 150 macro lens. I guess it must be a fairly normal thing with Canon cameras.

I feel sorry for you having had problems with your new lens, it must be very dis heartening.

The one thing that I know that canon do when they get equipment back for repair is that they will check all the functions of your lens ie focusing, focusing speed, lens alignment etc.
It will be put through a total QA procedure. I have heard that they come back better than a new lens which sounds strange. I'll try to explain:- this is because not all lenses that are made in a production line are put through this type of quality check, probably only 1 in 50 are pulled out of the production line for this kind of testing.

I know this because several years ago I had a bad Canon T90 it also took about 4 weeks to turn around. When I asked them why 4 weeks to repair a camera they told me about the testing procedure on ALL! canon products.

Hope that has cheered you up a bit!!!

[richardkm]

The sale of goods act states quite clearly that goods must be fit for purpose and that it is the responsibilty of the retailer to ensure that. He may choose whether to send the goods for repair or replace them, but either way you are protected under law. If the goods cannot be satisfactorily repaired, they must be replaced. Incidentally, under European law - and applicable in the country, all goods sold must have a warranty of 2 years - a law which has been kept very quiet!

[Boddie]

Originally Posted by richardkm

The sale of goods act states quite clearly that goods must be fit for purpose and that it is the responsibilty of the retailer to ensure that. He may choose whether to send the goods for repair or replace them, but either way you are protected under law. If the goods cannot be satisfactorily repaired, they must be replaced. Incidentally, under European law - and applicable in the country, all goods sold must have a warranty of 2 years - a law which has been kept very quiet!

and your point is?

[eeyore]

Originally Posted by richardkm

The sale of goods act states quite clearly that goods must be fit for purpose and that it is the responsibilty of the retailer to ensure that. He may choose whether to send the goods for repair or replace them, but either way you are protected under law. If the goods cannot be satisfactorily repaired, they must be replaced. Incidentally, under European law - and applicable in the country, all goods sold must have a warranty of 2 years - a law which has been kept very quiet!

this is true but irrelevant as ebay traders would not be considered to be retailers within the meaning of this act - instead they would be considered private sales and thus beyond the scope of the act.

this dimunition of your rights is part of the price you pay for the extremly keen prices they offer and is why it is a good idea to only trade with those who you know are trustworthy

the point is moot in this case as canon are fixing harimau's lens anyway

[richardkm]

Originally Posted by Boddie

and your point is?

I thought my point very clear, the thread I replied to, as stated quite clearly in the quote is about the warranty. Get the point now?

[eeyore]

Originally Posted by richardkm

I thought my point very clear, the thread I replied to, as stated quite clearly in the quote is about the warranty. Get the point now?

I think the point boddie is making is the same as the one I made above - it is clear but irrelevant because the sale of goods act doesnt apply to ebay traders

[Boddie]

Originally Posted by eeyore

I think the point boddie is making is the same as the one I made above - it is clear but irrelevant because the sale of goods act doesnt apply to ebay traders

No, its moreso that the lens is being repaired under warranty anyway, so I dont see what the issue is.

If it were me I'd rather return it to Canon myself, than... send it to Scotland, presumably at the same cost, have the seller return it to Canon, have Canon return it to him, then him return to me. That just does not make sense.

[eeyore]

Originally Posted by Boddie

No, its moreso that the lens is being repaired under warranty anyway, so I dont see what the issue is.

If it were me I'd rather return it to Canon myself, than... send it to Scotland, presumably at the same cost, have the seller return it to Canon, have Canon return it to him, then him return to me. That just does not make sense.

quite true - but had you bought it from jessops say (at about 300 notes more than ebay) then you could walk in and say " this is knackered, its only a month or so old, i want a new one" and under the sale of goods act they wouldnt have much choice but to exchange it - always assuming that they had one in stock , which they probably wont have if its an uncommon lens you would then have to wait for them to get another one in which might take nearly as long as a canon repair anyway.

some people prefer this approach but personally i'd rather save 300 notes on the purchase and accept that this means i will have to send it to canon for warranty repairs - you pays your wodge and takes your choice

But like you say Hari's lense is being fixed by canon anyway so why worry ?

incidentally my insurance covers me for accidental damage and breakdowns and will cover the cost of hiring equipment while mine is in for repair - this is generally restricted to pro level insurance but worth a look for anyone who does a lot of photography

[HARIMAU1610]

ebay has some great sellers and have been very professional and provided a tip top service to me and also a very good deal and I would shop with him again. So lets get it straight ebay traders are not under attack in any way. My worry has been a dodgy lens with movement and hood problems....If the lens continued to show more movement then I will as I am sure all people would get a replacement by whatever means is possible. Being new to photography I was unaware of the Ring movement problem facing canon users. This now means the lens will come back fixed and the ring movement is acceptable....If you see it from my view I have spent in my terms a lot of money on a duff product....Yes its bad luck but that does not make it easy to swallow.....And also worrying that the lens is a factory duff prompted me to want a new lens and start fresh......I think this is completely understandable...However with this said now the ring prob has been aired I feel more confident that its not "just me" and with canon fixing my lens I feeling a bit better........You could call it bad luck or you could call it another word I wont use...Either way thanks for the input on O ring probs....

Ian

[glsammy]

I wouldn't worry too much about it being a repaired lens, I think you'll find it will be perfectly OK.
The point Mark made about they don't check everyone from the factory applies to all makes and brands. My Sigma 50-500mm was faulty from new, with a faulty HSM motor. It also had a very stiff zoom action. It went back for repair, I never mentioned the stiff zoom as I expected it to loosen over time. When I got the lens back it was like a different one anyway! Smooth zoom, no noisy motor, instant focus in fact spot on.
I'm sure you'll find the same, any fault will be rectified and will be re-calibrated no doubt better than the factory did.