My Canon 5.6 lens hood is stuck ?

[HARIMAU1610]

Hi

I took out my lens today canon 5.6 400 to find it a bit stuck. In fact I cannot budge the thing its completely stuck and I am unable to even move it now as the problem has got worse by my attemp to free the hood. Has anyone else had this prob ? And I suppose it will have to back to Canon ? It looked like a small band of rubber was trapped and had snapped at one end any clues? Its only a month old Im gutted

Any help please......

Ian Harimau

[nightshade]

Is it a bayonet or thread?I have gained extra leverageby using
Cable ties,fixing them so they tighten so the thread loosens
more than one tie is required so thehood joint stays circular
otherwise it goes oval and jams BUTif you are not sure leave it
It is possible to unscrew body joints

[matt_xyz]

I've never had this with mine Ian, sorry can't help. It sounds a bit worrying though. Is the hood stuck in the open position or closed?

Matt

[HARIMAU1610]

It is nearly back to allow the lens cap on but not enough. When I first tried to open it it was very stiff and I opened it half way then tried to twist it back but its is completley stuck. It is impossible for me to get the cap on the lens and if I did get it on it wont come of because I cant nip the ends to open...... I think somehow a rubber seal or something inside has got snagged About two weeks ago it was stiff but I twisted it and it freed up so I think it will have to go back to canon :_( Im so gutted. Will the lens need to go back to the dealer or straight to canon ? Also do you know if they are good on warranty?
Thanks
Ian

[Blackdog]

You could try putting it in a warm place, like the airing cupboard (not the oven though )for a couple of hours to see if that helps loosen things up. Maybe even a little blow with a hairdryer on the plastic part of the hood - very gently of course.

Otherwise, it's probably back to Canon

[HowlinWolf]

( Im so gutted. Will the lens need to go back to the dealer or straight to canon ? Also do you know if they are good on warranty?

So long as the lens shows no sign of abuse or tampering, any dealer worth its salt would exchange the lens after such a short period of time. Your opening gambit is with the establishment where you purchased the lens, although you don't say where (high street or on-line, for example). Your contract is with the seller, not the manufacturer.
My advice is, don't use any more force on the hood. Return the lens to where you bought it, and ask for a replacement.

HW

[nightshade]

Photo.net
Terry Sohl, Jan 13, 2007; 12:26 a.m.

I've never had to deal with sending something in to be repaired, but the lens hood on my Canon 400 5.6L has been stuck. A rubber o-ring is visibly sticking out a tiny bit in one spot. Started on a very cold day, and I presume the rubber ring contracted. I probably forced it too much then, and now it's not where it should be, and is jammed between the hood and lens body.

Just had a quick google about ,seems this is not uncommon

[HARIMAU1610]

Originally Posted by HowlinWolf

( Im so gutted. Will the lens need to go back to the dealer or straight to canon ? Also do you know if they are good on warranty?

So long as the lens shows no sign of abuse or tampering, any dealer worth its salt would exchange the lens after such a short period of time. Your opening gambit is with the establishment where you purchased the lens, although you don't say where (high street or on-line, for example). Your contract is with the seller, not the manufacturer.
My advice is, don't use any more force on the hood. Return the lens to where you bought it, and ask for a replacement.

HW

I have contacted the dealer straight away and I am waiting for a response. The lens was purchased on the 5-02-2007 so is only 1month old, The lens is in perfect condition. It sounds like the best idea to me.

Thankyou for the advice.

Ian

[HARIMAU1610]

Originally Posted by nightshade

Photo.net
Terry Sohl, Jan 13, 2007; 12:26 a.m.

I've never had to deal with sending something in to be repaired, but the lens hood on my Canon 400 5.6L has been stuck. A rubber o-ring is visibly sticking out a tiny bit in one spot. Started on a very cold day, and I presume the rubber ring contracted. I probably forced it too much then, and now it's not where it should be, and is jammed between the hood and lens body.

Just had a quick google about ,seems this is not uncommon

I had tried to find any complaints on google with no luck....Thanks for that makes me feel sligtly better.. Did he get it fixed on warranty ?

Thanks again

Ian

[HARIMAU1610]

Your contract is with the seller, not the manufacturer.
My advice is, don't use any more force on the hood. Return the lens to where you bought it, and ask for a replacement.


I have been advised to speak to canon uk by the the dealer I purchased of?

Ian

[HowlinWolf]

Up to this point you have not mentioned who the dealer is. Even so, it is the dealers responsibility to supply goods of merchantable quality under the Sale of Goods Act 1979. Don't be fobbed-off with the dealer passing the buck.
Here is a link that will give you a better understanding of your legal position.

consumeradvice.net the consumer protection gateway to advice and information

HW

[Boddie]

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

[Blackdog]

Originally Posted by Boddie

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

I tried that once. Problem was, I was thinking of cheese at the time...

[eeyore]

Originally Posted by Boddie

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

someones been at the booze me thinks, and on a work night too - the power of thought didnt do to well at getting your car out of the mud a couple of weeks back did it ? - although you could say that i thought we were going to get stuck and then we were

Of course if harimau shape shifts into his tiger alter ego that might help him get a refund - although conversely they might just shoot him for his pelt

joking aside hari - I'm with the others on here , its that new take it back and insist on a replacement rather than a repair - once you have a new lens you can lubricatethe screw thread to stop this happening again by running a soft graphite pencil (2 or 3 b is ideal) arround the thread on both lens and lens hood - i find this far safer than using liquid lubricants which might get on your optics

[HARIMAU1610]

Originally Posted by eeyore

someones been at the booze me thinks, and on a work night too - the power of thought didnt do to well at getting your car out of the mud a couple of weeks back did it ? - although you could say that i thought we were going to get stuck and then we were

Of course if harimau shape shifts into his tiger alter ego that might help him get a refund - although conversely they might just shoot him for his pelt

joking aside hari - I'm with the others on here , its that new take it back and insist on a replacement rather than a repair - once you have a new lens you can lubricatethe screw thread to stop this happening again by running a soft graphite pencil (2 or 3 b is ideal) arround the thread on both lens and lens hood - i find this far safer than using liquid lubricants which might get on your optics

Lol

Some ones been learning Indonesian ! hahaha Harimau is in the shadows they wont get my skin

I have emailed the ebay trader about sending the lens back and he told me that its a canon warranty and to contact Canon Uk ? Its a tricky one as I used to work in retail and we would always replace goods and sort it out with the supplier ourselves. I suppose I will contact Canon and see what they say.

Ian Harimau

[eeyore]

Originally Posted by HARIMAU1610

Lol

Some ones been learning Indonesian ! hahaha Harimau is in the shadows they wont get my skin

I have emailed the supplier about sending the lens back and he told me that its a canon warranty and to contact Canon Uk ? Its a tricky one as I used to work in retail and we would always replace goods and sort it out with the supplier ourselves. I suppose I will contact Canon and see what they say.

Ian Harimau

its a tricky one because as an ebay trader they don't have quite the same abilities or commitments as a propper retail chain - that said i have alway found him to be responsible about dealing with such things especially as he gets a lot of business out of wab so if canon wont play ball you should definitely go back to him for an exchange.

[HARIMAU1610]

Packaged up and sent back to canon

Wait and see I suppose....No more trips out taking pictures next week.

Thanks for peoples input

Ian Harimau

[matt_xyz]

Originally Posted by eeyore

its a tricky one because as an ebay trader they don't have quite the same abilities or commitments as a propper retail chain - that said i have alway found him to be responsible about dealing with such things especially as he gets a lot of business out of wab so if canon wont play ball you should definitely go back to him for an exchange.

I think there is an unwritten rule with small independent ebay/internet traders that any problems have to be dealt with under the manufacturer's warranty. This is the disadvantage that we have to accept in exchange for heavily discounted prices.

I'll be interested to hear how promptly Canon deal with this problem Ian, I hope it's quickly.

Matt

[HARIMAU1610]

Originally Posted by matt_xyz

I think there is an unwritten rule with small independent ebay/internet traders that any problems have to be dealt with under the manufacturer's warranty. This is the disadvantage that we have to accept in exchange for heavily discounted prices.

I'll be interested to hear how promptly Canon deal with this problem Ian, I hope it's quickly.

Matt

Yeah man me too! It has cost me twenty pound already to send it today.....Im fine with using the warranty and the ebay trader did do me a great deal. I just hope that the lens is replaced or at least repaired if not then I need to think again. The lens has been well looked after as you would expect given the prices they cost. I just want to be out taking pics again .........

Cheers Matt

Ian Harimau