New Lens

[glsammy]

Originally Posted by Digifrog

Thank Graham.

I think I've got the idea with Mack. I do mean to reply your email btw, I'm just so busy at this end at the moment.

Being new to owning rather expensive equipment I just want to be clear what to do if anything goes wrong. I'm not going to worry about it for the first 11 moths because of my warranty, but after that.

With Mack, where would I send the item. As was mentioned previously, I would prefer Sigma themselves to do any repair, or a competent Sigma specialist. Would Sigma still touch an imported lens that wasn't imported by Sigma (even outside of manufacturers warranty)?

Apologies for throwing so many questions. But I'm a worrier at heart I'll try not to worry too much now, but I will worry this time next year, by which time I hope to more educated in the matter. Right now I've got a new lens and I want to have fun.

Scott

There's no problem having Sigma repair the lens with your Mack warranty. I started a Mack claim when my zoom broke. You contact them and they give you a repair reference number and they ask you to get a quote for repair.
Of course, being a Sigma lens, and they have a repair centre in the UK, you contact Sigma for this. I did this, and at this point I stopped my Mack claim as Sigma offered to do the repair FOC, even though it was out of the warranty period.
Once you have your quote, Mack will authorize the repair and cover the cost.