anyone familiar with fast frames?

[Gill Catton]

I ordered some picture frames from 'fast frames' in July (10th) requested to arrive by the end of the month - no sign of them, no answer to my emails or their phone numbers...... has anyone had any experiance with this company?

Or does anyone know how I should start an official complaint?

[nightshade]

Do they have an address on their website ,usually on the contact us button,you could ask the local weights and measures to suss them out for you

[eeyore]

Originally Posted by Gill Catton

I ordered some picture frames from 'fast frames' in July (10th) requested to arrive by the end of the month - no sign of them, no answer to my emails or their phone numbers...... has anyone had any experiance with this company?

Or does anyone know how I should start an official complaint?

Their website is still up so they probably havent gone into liquidation or anything - i guess its plain old fashioned bad service. Have you paid yet ? if you havent I advise forgetting them and going elsewhere . If you have your local trading standards is probably a good place to start. http://www.tradingstandards.gov.uk/ Or you could write to one of those newpaper columns that deal with consumer issues (magret dibden in the guardian for instance)

Btw I make my own picture frames and would be happy to make you a few but I cant do it before the end of the month unfortunately as i am a bit snowed

[Alan]

As far as I know, they are a national company, or rather they offer franchises. There's one here, but I haven't had any dealings with them.

What type of frames did you order Gill?

[Gill Catton]

I ordered some A2 frames for some posters I recently got developed on photobox (special offer £5.99 each!). Nothing madly special, couple of clip frames and a couple of basic wooden frames.

Thanks for the offer Eeyore hon, you don't have to do that, hopefully they'll arrive sooner or later

and nothing nada, got an order confirmation and a further email confirming the transaction and I've emailed them four times rang the number twice (it just rings and rings and the other number they gave me doesn't exist.....) If they don't answer by the end of the week I think I will have to go to trading standards or something......

[eeyore]

You can buy clip frames in tescos now - and cheap wooden ones.

Incidentally why are you buying frames if you are about to move ? or did I blink and miss your relocation

[Gill Catton]

Is there anyway to work out who their ISP is? What if they are really dodgy and people are still making orders? Should I report them to their ISP?

[life through a lens]

Sorry to be the bearer of potentially bad news but did a search and they are trading under the business name of Fast Business Limited (see second entry on list below:

http://search.msn.co.uk/results.aspx...&q=fast+frames

Checked this on the Companies House website (all businesses have to be registered with Companies House) and unfortunately they are showing as being in administration:

http://wck2.companieshouse.gov.uk/04...4e/compdetails

Would suggest you contact Trading Standards as soon as possible as you may have a fight to get your money back if they are in administration (I had a nightmare just after Alders went under trying to get a refund on a bed which never got delivered).

Olly

[eeyore]

I also did some research and found the same as olly - like he said contact trading standards asap but for a small order you may decide that the hassle involved in pursuing the debt is not worth the hassle. If you paid via your credit card you may also have some consumer protection insurance via them depending on who you are with.