BIOTA - Credit where credits duen't?

Boddie · #1 (**permalink**) 14-05-2007, 07:26 PM

I always believe in applauding good service and feel folk dont always share such stories. I'll keep this one simple and down to the bare facts.

On 14th April I ordered, from BIOTA, a moth trap.

On the 30th I enquired as to where it was, as nobody had shown me the courtesy of contact. I had a reply telling me that the proprietor, I guess, had been in Spain and the order would be 'processed shortly'.

To this date I have still to receive my order.

My credit card has been billed, so Biota have my money.

I have already missed use of this trap over at least two weekends away, including the Bank Holiday.

The mothing season is now nearing full swing and I am still without a trap.

So, in summary,a month after placing my order with BIOTA I stll have no trap.

Marvellous.

p.s. BIOTA are also known as BIOQUIP.

DaiTheDragon · #2 (**permalink**) 14-05-2007, 11:08 PM

Thanks for posting this Boddie, I was just about to order one from them. I think I shall look at alternitaves.

Dai

Boddie · #3 (**permalink**) 16-05-2007, 03:55 PM

Quote:

Originally Posted by DaiTheDragon

Thanks for posting this Boddie, I was just about to order one from them. I think I shall look at alternitaves.

Dai

Still nothing from this useless supplier. I am going to try to cancel now so will let you all know the outcome

Boddie · #4 (**permalink**) 23-05-2007, 11:32 PM

8 days after I cancelled, and it was confirmed, and I am still awaiting my refund of £125.49

They have had my money since 23rd of April.

I guess you can draw your own conclusions

Boddie · #5 (**permalink**) 26-05-2007, 12:50 PM

10 days still nothing. I wrote to this guy, by email, on the 24th, and its simply been ignored.

33 days they have had my money, which surely they should not have taken if they did not own the item that they were advertising? This is scandalous

Oh, and what joy

I have just seen this message on Biot'a home page

Orders received between 22nd May
and 3rd June will be processed after 4th June

Presumably this means they are on holiday again?

So maybe I can't expect anything until June 4th now

Boddie · #6 (**permalink**) 26-05-2007, 04:25 PM

I am now getting mail bounced back from Biota.

This really does not look too good

glsammy · #7 (**permalink**) 26-05-2007, 04:49 PM

Time to get your credit card company involved Andrew. They're liable for any loss, not you.

Boddie · #8 (**permalink**) 26-05-2007, 08:32 PM

His answer phone is full also, so I am guessing he is away.

I think you may be right though Graham.

Boddie · #9 (**permalink**) 31-05-2007, 01:04 PM

Still nothing from Biota, so despite his assurances of the 16th (2 weeks ago) that he would refund, he has neglected to do so.

I find that disgusting. He took my money quick enough but is in no hurry to refund me.

Companies like Biota should not be allowed to trade

Mr Mag00 · #10 (**permalink**) 31-05-2007, 05:45 PM

sorry to hear the bad service you have been given, i know its no consolation but alternatives with glowing recommendations for moth equip have been posted elsewhere.

Pete W · #11 (**permalink**) 31-05-2007, 06:06 PM

Andrew
Let the Credit Card company deal now....... Biota had there chance.....

DaiTheDragon · #12 (**permalink**) 31-05-2007, 06:09 PM

Andrew, start a new thread and ask people to put their name's to it saying that they refuse to purchase anything from them and then send him an E.Mail with a link to the thread.
Just an idea.

Dai

Boddie · #13 (**permalink**) 31-05-2007, 07:28 PM

I have sent him this one already so if anyone wishes to add their support.

I have kept all information strictly factual and have online statements to back everything up. I know he attends exhibitions Dai, so I could always attend his next one and point things out to his potential customers.

I am sick of getting tucked up and feel I want to make a stand on this one.

£125 is a lot of money to some people. Not everybody has the luxury of just being able to order another in the way I have. It'll soon be half the season gone, and he has cerainly cost me a couple of bank holidays

eeyore · #14 (**permalink**) 03-06-2007, 06:53 PM

Quote:

Originally Posted by Boddie

I am sick of getting tucked up and feel I want to make a stand on this one.

£125 is a lot of money to some people. Not everybody has the luxury of just being able to order another in the way I have. It'll soon be half the season gone, and he has cerainly cost me a couple of bank holidays

very true , 125 notes is about half my weekly take home so i would not be a happy bunny (or donkey) to be stiched for that ammount - and a lot of people are worse off than me , merchants taking the mick like this are a total pain and deserve all the flak they get

Boddie · #15 (**permalink**) 03-06-2007, 06:56 PM

Judging by his site he may very well be back tomorrow so he'd better be answering his phone.

sheffielder · #16 (**permalink**) 29-08-2007, 08:04 AM

Any further update on this saga?

crispy · #17 (**permalink**) 30-08-2007, 06:56 PM

Quote:

Originally Posted by sheffielder

Any further update on this saga?

Recently me and my wife decided to buy a moth trap for next year and we will definitely not use BIOTA after this thread, shame you had problems with them but thanks for highlighting their poor customer service.

If i get round to it ill try and build one (but being realistic i probably wont).

nightshade · #18 (**permalink**) 30-08-2007, 07:31 PM

Hello Crispy they aint so hard to make
TC's Digital Photography

paulchandler6 · #19 (**permalink**) 30-08-2007, 08:19 PM

Pity you didnt go to the bird fair, apparently they had a stall there. Cheers

APC · #20 (**permalink**) 31-08-2007, 11:09 AM

Do Alana Ecology have them?

eeyore · #21 (**permalink**) 03-09-2007, 01:48 PM

Quote:

Originally Posted by APC

Do Alana Ecology have them?

yep and they wont stitch you up - everything ive ordered from tham has been delivered promptly - However they are considerably more expensive than some