My Canon 5.6 lens hood is stuck ?

[HowlinWolf]

Up to this point you have not mentioned who the dealer is. Even so, it is the dealers responsibility to supply goods of merchantable quality under the Sale of Goods Act 1979. Don't be fobbed-off with the dealer passing the buck.
Here is a link that will give you a better understanding of your legal position.

consumeradvice.net the consumer protection gateway to advice and information

HW

[Boddie]

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

[Blackdog]

Originally Posted by Boddie

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

I tried that once. Problem was, I was thinking of cheese at the time...

[eeyore]

Originally Posted by Boddie

Have you tried shape-shifting? Think, and it will become. Works for me all of the time.

someones been at the booze me thinks, and on a work night too - the power of thought didnt do to well at getting your car out of the mud a couple of weeks back did it ? - although you could say that i thought we were going to get stuck and then we were

Of course if harimau shape shifts into his tiger alter ego that might help him get a refund - although conversely they might just shoot him for his pelt

joking aside hari - I'm with the others on here , its that new take it back and insist on a replacement rather than a repair - once you have a new lens you can lubricatethe screw thread to stop this happening again by running a soft graphite pencil (2 or 3 b is ideal) arround the thread on both lens and lens hood - i find this far safer than using liquid lubricants which might get on your optics

[HARIMAU1610]

Originally Posted by eeyore

someones been at the booze me thinks, and on a work night too - the power of thought didnt do to well at getting your car out of the mud a couple of weeks back did it ? - although you could say that i thought we were going to get stuck and then we were

Of course if harimau shape shifts into his tiger alter ego that might help him get a refund - although conversely they might just shoot him for his pelt

joking aside hari - I'm with the others on here , its that new take it back and insist on a replacement rather than a repair - once you have a new lens you can lubricatethe screw thread to stop this happening again by running a soft graphite pencil (2 or 3 b is ideal) arround the thread on both lens and lens hood - i find this far safer than using liquid lubricants which might get on your optics

Lol

Some ones been learning Indonesian ! hahaha Harimau is in the shadows they wont get my skin

I have emailed the ebay trader about sending the lens back and he told me that its a canon warranty and to contact Canon Uk ? Its a tricky one as I used to work in retail and we would always replace goods and sort it out with the supplier ourselves. I suppose I will contact Canon and see what they say.

Ian Harimau

[eeyore]

Originally Posted by HARIMAU1610

Lol

Some ones been learning Indonesian ! hahaha Harimau is in the shadows they wont get my skin

I have emailed the supplier about sending the lens back and he told me that its a canon warranty and to contact Canon Uk ? Its a tricky one as I used to work in retail and we would always replace goods and sort it out with the supplier ourselves. I suppose I will contact Canon and see what they say.

Ian Harimau

its a tricky one because as an ebay trader they don't have quite the same abilities or commitments as a propper retail chain - that said i have alway found him to be responsible about dealing with such things especially as he gets a lot of business out of wab so if canon wont play ball you should definitely go back to him for an exchange.

[HARIMAU1610]

Packaged up and sent back to canon

Wait and see I suppose....No more trips out taking pictures next week.

Thanks for peoples input

Ian Harimau

[matt_xyz]

Originally Posted by eeyore

its a tricky one because as an ebay trader they don't have quite the same abilities or commitments as a propper retail chain - that said i have alway found him to be responsible about dealing with such things especially as he gets a lot of business out of wab so if canon wont play ball you should definitely go back to him for an exchange.

I think there is an unwritten rule with small independent ebay/internet traders that any problems have to be dealt with under the manufacturer's warranty. This is the disadvantage that we have to accept in exchange for heavily discounted prices.

I'll be interested to hear how promptly Canon deal with this problem Ian, I hope it's quickly.

Matt

[HARIMAU1610]

Originally Posted by matt_xyz

I think there is an unwritten rule with small independent ebay/internet traders that any problems have to be dealt with under the manufacturer's warranty. This is the disadvantage that we have to accept in exchange for heavily discounted prices.

I'll be interested to hear how promptly Canon deal with this problem Ian, I hope it's quickly.

Matt

Yeah man me too! It has cost me twenty pound already to send it today.....Im fine with using the warranty and the ebay trader did do me a great deal. I just hope that the lens is replaced or at least repaired if not then I need to think again. The lens has been well looked after as you would expect given the prices they cost. I just want to be out taking pics again .........

Cheers Matt

Ian Harimau