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| 1 | 2 |  » Stats |
Members: 50,144
Threads: 82,316
Posts: 853,060
Top Poster: glsammy (15,069)
| | Welcome to our newest member, docotton | |  | 
13-02-2012, 12:21 PM
|  | Knight Commander of the Wild Empire | | Join Date: Aug 2006 Location: Leigh, Lancashire
Posts: 5,900
| |  Swarovski Binoculars Excellent Service!
We managed to damage Ian's beloved Swarovski bins sometime ago (could be 18 months or more actually - we (read I) just kept forgetting to do anything about them ....) At the time I was driving the camper, the binocs were on the seat - I braked hardish and off they shot down into the door well - bang .... Ouch! One cup completely dented, rubber burst, and prisms out of alignment - view thro gave a headache!
Finally with the Cairngorms hol looming he left the binocs on my desk - on the computer keyboard - I could ignore no longer  So after a lot of checking where to send them (Surry) and from there apparently right back to the factory at Absam in Austria. Two or three weeks have gone by and no word except acknowledgement of receipt ....
Imagine my surprise when a UPS van pulled up outside at dinner today (and I think but I've been good - I haven't bought or ordered anything!!) So I sign for the little box and undoing it find Ians bins fully repaired - even right down to a new rubberised cover ... and the charges for all this? ABSOLUTELY NOTHING They get a gold star from me - hows that for after care service and customer care - full marks and a big thank you to them ...  |
13-02-2012, 01:41 PM
|  | Knight Commander of the Wild Empire | | Join Date: Sep 2004 Location: Bolton
Posts: 5,751
| | | Re: Swarovski Binoculars Excellent Service!
Staggering service. Thats a fantastic story.
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www.andrew-hunter.net |
13-02-2012, 02:16 PM
|  | Commander of the Wild Empire | | Join Date: Mar 2010 Location: Bracknell, Berkshire
Posts: 2,268
| | | Re: Swarovski Binoculars Excellent Service!
Wow!
Brilliant! 
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Let your dreams become realities. It's a beautiful world! x |
13-02-2012, 02:20 PM
|  | Moderator | | Join Date: Oct 2005 Location: Nottingham
Posts: 15,069
| | | Re: Swarovski Binoculars Excellent Service!
What a refreshing change from the usual stories we hear.
It's nice when your hear this type of thing. |
13-02-2012, 02:45 PM
| | Knight Commander of the Wild Empire | | Join Date: Aug 2006 Location: Leigh, Lancashire
Posts: 5,900
| | | Re: Swarovski Binoculars Excellent Service!
Gracie tells me this afternoon that this is because Swarovski's are gauranteed for life .... which is brill and I could understand it if the parts had been defective - but we damaged them - plain and simple an accident - just like something slipping thro your hands and hitting the floor - it was accidental damage but not a fault so I was expecting to pay for the repairs .... I've been blowing kisses in the direction of Austria all afternoon!!! 
Pauline |
13-02-2012, 02:55 PM
|  | Commander of the Wild Empire | | Join Date: Jun 2007 Location: Lancashire
Posts: 3,327
| | | Re: Swarovski Binoculars Excellent Service!
Quote:
Originally Posted by PMG  We managed to damage Ian's beloved Swarovski bins sometime ago (could be 18 months or more actually - we (read I) just kept forgetting to do anything about them ....) At the time I was driving the camper, the binocs were on the seat - I braked hardish and off they shot down into the door well - bang .... Ouch! One cup completely dented, rubber burst, and prisms out of alignment - view thro gave a headache!
Finally with the Cairngorms hol looming he left the binocs on my desk - on the computer keyboard - I could ignore no longer So after a lot of checking where to send them (Surry) and from there apparently right back to the factory at Absam in Austria. Two or three weeks have gone by and no word except acknowledgement of receipt ....
Imagine my surprise when a UPS van pulled up outside at dinner today (and I think but I've been good - I haven't bought or ordered anything!!) So I sign for the little box and undoing it find Ians bins fully repaired - even right down to a new rubberised cover ... and the charges for all this? ABSOLUTELY NOTHING They get a gold star from me - hows that for after care service and customer care - full marks and a big thank you to them ... | Now that is impressive. When I went for a binocular upgrade in 2008, I looked at the big three (Swarovski, Leica and Zeiss) and to be honest thought them all optically outstanding and all felt well in the hand. It was Swarovski's reputation for outstanding customer care that finally swung it after much deliberation. Since buying mine, my only dealings with Swarovski have been regarding new lens caps which I'm forever losing. I always offer to pay for the replacements and they always send them me for free! They really are very good.
Chris  |
13-02-2012, 05:13 PM
|  | Commander of the Wild Empire | | Join Date: Sep 2009 Location: North Norfolk
Posts: 1,547
| | | Re: Swarovski Binoculars Excellent Service!
Thats why I have a Swarovski scope and will get their binoculars too if I break my current pair.
David |
13-02-2012, 07:26 PM
|  | Knight Commander of the Wild Empire | | Join Date: Nov 2006 Location: West Molesey, Surrey
Posts: 5,523
| | | Re: Swarovski Binoculars Excellent Service!
I have Swarovski bins too. I have had to replace several pairs of lens caps and managed to break the whole eye cup section once and they have replaced everything for free over ten years.
Cheers,
Adam |
13-02-2012, 08:36 PM
|  | Commander of the Wild Empire | | Join Date: Jan 2007 Location: London
Posts: 1,011
| | | Re: Swarovski Binoculars Excellent Service!
Mine started letting in water after about 10 years and I received a new pair no questions asked, didn't even have to provide proof of purchase from the place I bought them from. Superb! |
14-02-2012, 11:30 AM
|  | Wild Member | | Join Date: Mar 2009 Location: stoborough dorset
Posts: 200
| | | Re: Swarovski Binoculars Excellent Service!
they seem to be a very generous company a rep visited my aunts office
and left 2 pairs of pocket habicht 10 by 25 ,having no use for them and thinking they were not worth much as they were a give away she gave them to my father and I, image our surprise when we looked up the price and saw the were £500 each!
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