Advice please

[david156]

Originally Posted by ChrisJB

I have a pair of these Swarovski ELs, and although not cheap, I have been very happy with them. I have also found Swarovski to be superb to deal with.

Chris

Swarovski stuff is also well built. My telescope decided to take a suicidal leap out of my rucksack and crash onto the floor, and being over six feet tall, it was a long way down. A quick dust down and a check, i was pleased to find all was ok.

[ChrisJB]

Originally Posted by david156

Swarovski stuff is also well built. My telescope decided to take a suicidal leap out of my rucksack and crash onto the floor, and being over six feet tall, it was a long way down. A quick dust down and a check, i was pleased to find all was ok.

I bet the sigh of relief was audible for miles around!

Chris

[werry]

Hello all i ended up after trying a few brands buying the leica.I did mention that i had read of problems with leica it's after sales to the salesman he looked shocked! and offered to replace my bins if not happy.He did say that they had had no problems with leica or its after sales service?.

[david156]

Originally Posted by ChrisJB

I bet the sigh of relief was audible for miles around!

Chris

so was the bad language at first

[david156]

Originally Posted by werry

Hello all i ended up after trying a few brands buying the leica.I did mention that i had read of problems with leica it's after sales to the salesman he looked shocked! and offered to replace my bins if not happy.He did say that they had had no problems with leica or its after sales service?.

The troubles with after sales service is being kept quiet. I only heard as I have a relation that works in the trade. The good thing is, they are very well made so you are unlikely to have a problem.

[Paul mabbott]

Originally Posted by david156

The troubles with after sales service is being kept quiet. I only heard as I have a relation that works in the trade. The good thing is, they are very well made so you are unlikely to have a problem.

A point there is that it is the retailer who is primarily responsible for faults not the maufacturer! Obviously in some cases they need to send things back to manufacturers for repair but if there is a basic fault, no error of the user, then the retailers should replace the item fairly promptly or to refund your payment.
(Relating to this sort of thing - you should always buy expensive items on a credit card - then you have three organisations to get at if a fault is evident!)

[werry]

I had an accident with my Lieca binoculars took them to the local dealer they were sent back to Germany. Charged nothing for the labour/repair just the carriage!.Came back looking like new!!fantastic service.