where not to get a telescope

[buzzard1994]

Decided to order a telescope from Kay Optical on a Saturday, they agreed to waive delivery charge and was promised delivery the next Tuesday. It didn't arrive so it was promised for the Saturday. Bit surprised by that as Saturday delivery cost extra but was pleased about the "good service". Didn't arrive Saturday and was then told it might be there the next Tuesday or Thursday (so what happened to my free delivery?). At that point I cancelled. They agreed to provide a refund but tried to claim they hadn't promised delivery and " I wouldn't find anywhere with one in stock" - my response being maybe not but perhaps they'd be honest about delivery). I wasn't best pleased. Went to Ace Optics instead(where in fact they had one in stock and at the same price).

So - get the credit card bill and Kay Optical have processed the payment and not the refund. This is not a company anyone wants to risk ordering from.

[Bushcraft]

Originally Posted by buzzard1994

Decided to order a telescope from Kay Optical on a Saturday, they agreed to waive delivery charge and was promised delivery the next Tuesday. It didn't arrive so it was promised for the Saturday. Bit surprised by that as Saturday delivery cost extra but was pleased about the "good service". Didn't arrive Saturday and was then told it might be there the next Tuesday or Thursday (so what happened to my free delivery?). At that point I cancelled. They agreed to provide a refund but tried to claim they hadn't promised delivery and " I wouldn't find anywhere with one in stock" - my response being maybe not but perhaps they'd be honest about delivery). I wasn't best pleased. Went to Ace Optics instead(where in fact they had one in stock and at the same price).

So - get the credit card bill and Kay Optical have processed the payment and not the refund. This is not a company anyone wants to risk ordering from.

Sounds like good service!!! I have had problems like this too but I had a cracker the other day, I ordered some items but they were all out of stock apart from one of them so I asked them for a refund so they refunded me the cost but never actually charged me for them in the first place. Plus they sent one of the items, how does a company make that mistake?

[eeyore]

Kay used to be really good - though admittedly i always dealt with their college lake outlet (since closed) not their mail order arm.

These days i tend to use warehouse express , but would never buy anything on credit from them, 33% apr they're havin a giraffe.

[iankirk]

just had dealings with kay optical,morden and they were brilliant.had some spare eqipment to sell so phoned them monday,sent item,they phoned tuesday with a very good offer and their cheque arrived wednesday!