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Originally Posted by Boddie  Their dispute and claim service seems weighted in the favour of sellers . |
Sorry Boddie, this is not true. The polar opposite is in fact the case. Im not saying that about your case, but generally, in comparison to other payment service providers, Paypal go by a totally different set of rules towards merchants (and signigicantly higher fees as well)
There are strict procedures regarding chargebacks on credit cards for Customer Not Present transactions, and a basic fundamental one is that the merchant has a chance to respond to the request before the bank makes its decision. Paypal do not recognise this right and act in a judge,jury and executioner manner.
Probably the most amusing experience we have had is when a customer paid for about £300 of goods via Paypal, and was happy with his order. Two days later, and without notice, Paypal removed the funds from our account and gave it back to the buyer because Paypal claimed it was fraudulent.
After several days of both the customer and ourselves telling Paypal they had made a mistake, we ended up taking the payment again on the buyers credit card over the phone.
On that occasion we were lucky the customer was an honest paerson, but we lose a lot more than that every month through Paypals draconian implementation of regulations. If it gets much worse, we will stop using them, as many other companies are doing. But this isnt an easy decision as a quarter of all our payments are currently recieved through them.
Most large corporates who sell on ebay refuse to accept Paypal, Vodafone used to do it a lot and only accept payments through their own merchant facilities, because high street banks provide a fair servive for both parties, Paypal screw the merchant 99% of the time without even asking a question.
I'll stress again that im not talking about your case in particular, but I feel its important to have a pov from the other side.
I imagine you are feeling the Paypal 'judge,jury and executioner' act at the moment yourself, what im trying to highlight is that this happens very frequently to merchants, much less so to buyers.
As a merchant with a reasonable volume with Paypal and therefore having seen very often how they handle claims, im 100% confident that, if I was that way inclined, I could abuse it by ordering whatever I wanted, making a cpaypal claim in a certain manner, and always get the money back without fail while retaiing the goods.
It wouldnt even matter if the merchant could prove delivery with my signature.