Does anyone here know if there is a right of 'within 30 day's' return for items that have been bought online?
The reason I'm asking is that I'm sure I came across mention of this somewhere online recently but I didn't have the sense to bookmark it.....
I bought a camera from Pixmania that I want to return for a refund and though their 'Right of retraction' clause states I have 15 day's their email reply said I have 7 working days - which I'm two days over.
I'm having a total nightmare trying to access, complete and then submit their 'Returns' form ......... and its looking like its been designed to make returns as difficult as possible.
Before I try ringing them (peak rate call to either France or UK from Ireland
) I'd like to have a better idea of where I stand legally regarding returns.
I need help badly please!