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Originally Posted by HARIMAU1610  I spoke to Canon today about my warranty on the 400 5.6 L lens. I was told that they are waiting for a part and the lens/hood will be fixed under warranty. However they did inform me that they are not responsible for replacing my lens and this by law lies with the supplier of the lens. I have also asked Canon to look at another problem I have encountered with the lens and wanted to know if anyone else has had the same problem or have I just been very un lucky with my first Canon lens. When attached correctly to the 3O D body the camera and lens have some play in the connection probably about 2-3 mm maybe more but its very noticable and I presumed when I first had the lens maybe this was exeptable? I have never owned a lens and body until a month ago and wondered if this movement is normal with lens and boday attachings? I will need to ring canon again and check this is being sorted and if it is not then I suppose I am going to have to try for a refund or a brand new replacement....
Thanks Ian |
Hi Ian.
Well first the good news that Canon are going to fix the lens hood under warranty. Pity about having to wait for a part that is bad luck.
Interesting point about the supplier being responsible for replacing the lens though.
I have the same lens but a 400D body. The lens does have some play when correctly fitted to the 400D body, as does my other lens the Sigma 50-500mm I would guess the free play on mine is about a couple of mm and I have always thought this was acceptable and normal. Both lenses take photos ok with no problems at all so I think the free play you mention must be normal.
Hope you soon get it back and are taking great photos again
Roger